REFUND AND RETURN POLICY


 

Buyer may only apply for return of the Item in the following circumstances:

1. The Item was defective and/or damaged on delivery; or

2. The Item delivered to Buyer is different from the item purchased.

 

For exchange or return, you can send it back to us under the following conditions:

1. Returns must be made within 7 days from date of purchase.

2. Returned item(s) must be returned together with their original box and receipt.

3. Returned item(s) must be in original unused condition with all tags intact. Sini Kaki will review the condition before refund is approved. Refund application will be rejected in case of usage sign.

Note: Items bought during promotional events (e.g. Anniversary or X’MAS) are not eligible for return and exchange.

 

Kindly inform Customer Service before returning the item otherwise the request will not be processed. Your return item will be assigned to a courier of our choosing. Please provide the return parcel tracking number for all items.

 

What will I get back after returning the item(s)?

Item replacement will be given subject to stock availability. Otherwise, refund will be made to your Sini Kaki e-Wallet account (within 14 working days).

 

What about postage charges?

Customers would have to bear the postage fees for shipping item(s) back to us during the return process, then we will refund a maximum of RM5.00 for your return shipping charges to your e-Wallet account. Please allow 14 working days for this process to be completed. For more information, kindly email to buy@sini.com.my.

 

How can I return my purchase?

Kindly email your inquiry to buy@sini.com.my with the subject “Return Item”. We will assist you as soon as possible. Please allow 3 working days for your inquiry to be processed. To make the process run smoother and faster, do email your inquiry with picture(s) of your item(s) & its condition and your order details for record purpose.

 

How long will it take to receive my refund/new item(s)?

Please allow a minimum of 14 working days from the date we receive your return package. Refund will based on customer actual paid – Final payment to refund, voucher cannot change into cash term.

 

I need more information about this. Who do I contact?

You can contact our customer service by sending email of your inquiry to buy@sini.com.my. Our customer service will contact you during working days and hours.